Terms & Conditions
Online Conditions of sale
Our terms and conditions apply to all online conditions of sale from our web site. The terms are set out below. Read them before ordering. You may wish to print a copy for future reference. Other terms and conditions such as our privacy policy should also be read as part of this agreement. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. We reserve the right to change these terms from time to time. Changes will be posted on this site.
We agree to sell you the goods for the prices stated. No goods shall be left unless an adult signs for delivery. Delivery charges and our estimated supply timescale are contained in our separate Delivery Section of the site. We try to deliver goods when stated but cannot guarantee delivery by such date.
Goods are subject to availability and if we cannot supply them, we will inform you and you will be given a full refund of what you have paid.
The goods are sold at the price on our web site and at the date we receive the order from you. If we find a pricing error on our web site, we will inform you as soon as possible and give you the opportunity, if you wish, of reconfirming your order at the correct price, or cancelling it. If we cannot contact you, we will cancel the order. If you cancel and you have paid the goods, you will be given a full refund.
Payment can be made by any means set out in our Delivery Terms. We aim to keep details of your order and payment secure, however, except in cases of negligence, we are not liable for any losses as a result of unauthorised access to information provided by you.
The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales.
Incorrectly, Supplied / Ordered Goods
It is the customer's ultimate responsibility to ensure the goods ordered are correct and are suitable for their intended use or purpose. If you are not sure, please call us! Your order can be amended or cancelled as required. No liability will be accepted for goods ordered incorrectly for their intended use or purpose. To return items incorrectly ordered please see our returns policy. In the event of goods being supplied incorrectly by www.Logs4Firewood.com please inform us immediately, and we will endeavour to exchange the goods as soon as possible. Do not use the items without the express authority from www.Logs4Firewood.com in writing otherwise this will be taken as you have excepted the goods as supplied.
Right to cancel
We want you to be totally satisfied with every purchase you make from www.Logs4Firewood.com.
It is our aim to offer you exceptional value and quality at outstandingly low prices. If you are a consumer and you order any item from us, you have the statutory right within the United Kingdom to cancel the order and return any goods ordered in exchange for a refund. This statutory right of cancellation starts on the date that you submit your order and expires within seven working days, beginning on the day after the day on which you receive the goods (hereinafter the "UK Statutory Right of Cancellation").
To cancel your order you should notify us by email, fax or in writing within 7 working days, and send the goods back to us within fourteen days of the date of cancellation. You are responsible for ensuring that the goods are received by us and are not damaged in transit. Goods should therefore be securely packaged. We recommend that you return items using recorded delivery, for your protection.
You are also responsible for the cost of returning items to us, unless the items were incorrectly delivered on our part, or the items were damaged or faulty.
For details of how to return goods please read our Returns Policy below. Please note that your statutory rights are not affected.
Returns / Refund Policy
We aim to provide you with the highest standards of customer service. If you need to return goods bought online, please follow the guidelines below:
If, for any reason, you are not completely happy with your purchase, simply return it to www.Logs4Firewood.com. Notification of intent to return / cancel any goods must be received within 7 working days from acceptance of delivery and returned within 14 days of delivery. All returns should be unused and in its original packaging, together with the receipt.
We reserve the right to reject goods that are unsatisfactorily packaged. All products can be returned for refund providing they are in the same condition as supplied.
No refund can be given on goods unless the goods are unused or are found to be faulty after investigation. All non faulty goods for refund must reach us within 14 days of the date of cancellation.
To help us process your return, goods should be accompanied by your name, contact details, the order number, the date of purchase and a clear description of the fault or reason for return. Please email, fax or telephone www.Logs4Firewood.com for a return authorisation code prior to returning goods. www.Logs4Firewood.com will refund (including postage costs) any product, which is wrongly delivered, is damaged on delivery or is found to be faulty after investigation.
www.Logs4Firewood.com will not refund postage expenses for non-faulty goods returned. Subject to the UK Statutory Right of Cancellation, any proper and reasonable costs that www.Logs4Firewood.com incur for the collection of non-faulty goods will be deducted from your refund.
For return authorisation, please contact www.Logs4Firewood.com as below:
Tel : 0781 803 7132
Mob: 0771 729 1464
Contact us using our message form.
E-Mail: admin@logs4firewood.com
Goods should be returned to:
www.Logs4Firewood.com
The Gallops
West Buckland
Wellington
Somerset
TA219LE
Faulty Goods
If you are concerned that a product we have supplied is faulty and wish to return it to us for assessment please follow the guidelines below:
Any goods returned for assessment must be in a clean and dry condition as per Health and Safety legislation. Customers should contact www.Logs4Firewood.com by email or telephone for a Return Authorisation number prior to returning goods for investigation. Goods should be accompanied by your name, contact details, the order number, the date of purchase and a clear description of the fault or reason for return. Full details of the perceived fault should be given in a brief letter and the goods returned to the address below.
Please note that an investigation into perceived faulty goods may take several days to complete..
If the goods are found to have a fault www.Logs4Firewood.com will, subject to the UK Statutory Right of Cancellation, apply the standard allowance. If the goods are found to not be faulty, the goods will be returned to you. www.Logs4Firewood.com, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.
Customers should note that by buying the product they are accepting the terms of the product guarantee and the terms and conditions of www.Logs4Firewood.com.
For return authorisation, please contact
www.Logs4Firewood.com
The Gallops
West Buckland
Wellington
Somerset
TA219LE
Tel : 0781 803 7132
: 0771 729 1464
Contact us using our message form.
E-Mail: admin@logs4firewood.com
Goods should be returned to:
www.Logs4Firewood.com
The Gallops
West Buckland
Wellington
Somerset
TA219LE
Delivery
www.Logs4Firewood.com will endeavour to supply any goods purchased within the agreed time, normally 3-5 working days, but will not be held responsible for delays beyond their control. Responsibility for delivery times will be with the carrier company used. We will however try our upmost to ensure deliveries are prompt. In the event of any damaged or missing goods, you should contact www.Logs4Firewood.com directly. Deliveries signed for as in good condition and complete cannot be rectified afterwards.
Privacy
www.Logs4Firewood.com Commitment to privacy.
www.Logs4Firewood.com, are committed to protecting the privacy of those using our site and any personal information supplied to us. www.Logs4Firewood.com will not sell any personal information or share any information to third parties unrelated to it. Any information gathered will only be used in the enhancement of our web site and services, such as common requests for products or FAQs and then no personal details will be given out.